Frequently Asked Questions
General Information
No, you don’t need a membership to access our facilities—our services are available to everyone.
Yes! We have three membership options. Visit our memberships page for more details.
Each location has different opening times. You can find specific details on our locations page.
Yes, the Huts are completely private. Only you and your guest will have access during your session.
Before Your Session
We recommend bringing a towel, swimwear, and your phone for capturing content. If you’re using the ice bath and plan on taking photos, men may want to bring an extra pair of socks. You’re also welcome to bring a companion.
After booking a session via our web app, you can check in up to 5 minutes before your scheduled time. Once checked in, you’ll receive an access code, which you can enter on the keypad to unlock the door.
Ice Bath & Sauna Questions
The duration depends on your comfort level. If you’re new to ice baths, start with around a minute. You can find more guidance in our free e-book.
We suggest beginning with the sauna and finishing with the ice bath. For more details on the best approach, check out our free e-book.
Yes! We encourage you to bring a friend or partner to share the experience.
Yes, all ice baths are pre-chilled to 10°C.
No, the temperature is pre-set for optimal recovery. However, if you need a lower temperature, you can contact our gym partners.
During Your Session
The maximum session duration is 1 hour.
There’s no minimum stay—you can leave whenever you’re ready.
Troubleshooting & Support
If your PIN isn’t working, contact our support team, available daily from 8 AM to 8 PM. If it’s outside these hours, leave a message, and we’ll look into the issue and process a refund if needed.
Sometimes, for safety reasons, the sauna may turn off automatically. If this happens, you’ll need to switch it back on manually. Instructions can be found in the Thermal Pods Guide sent to your email after booking.
Exiting the Facility
Simply press the large green button next to the door, push the handle down, and open the door.